articleTop 1% cited
Patient satisfaction: A valid concept?
Social Science & Medicine · 1994 · Vol. 38(4) · pp. 509–516
Brian Williams✉(North Wales Hospital)
Patient Satisfaction in HealthcareCustomer Service Quality and LoyaltyHealthcare Quality and ManagementPatient satisfactionConsumerismMeaning (existential)Status quoSet (abstract data type)Quality (philosophy)PerceptionSocial psychologyPatient experienceEmbodied cognition
MeSH terms
HumansModels, PsychologicalPhysician-Patient RelationsQuality of Health CareSurveys and QuestionnairesPatient Satisfaction
Citations
1,143
FWCI
54.66
field-weighted impact
References
44
Percentile
100%
vs. same field & year
Citations per year
Cited by
The role of pain and function in determining patient satisfaction after total knee replacement
Journal of Bone and Joint Surgery - British Volume · 2007 · 971 citations
Predictors of patient satisfaction
Social Science & Medicine · 2001 · 871 citations
UCSD Performance-Based Skills Assessment: Development of a New Measure of Everyday Functioning for Severely Mentally Ill Adults
Schizophrenia Bulletin · 2001 · 730 citations
Patient-centredness: a conceptual framework and review of the empirical literature
Social Science & Medicine · 2000 · 2,928 citations
References
The quality of care. How can it be assessed?
JAMA · 1988 · 5,910 citations
Related articles
Patient satisfaction: A valid concept?
Social Science & Medicine · 1994 · 1,143 citations
Citation Network
How this paper connects to the literature. Drag to explore, click any node to open that paper.