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Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Customer Service Quality and Loyalty

This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts.

123.5K works worldwide3.1M citations
Customer SatisfactionService QualityPerceived ValueRelationship MarketingCustomer LoyaltySwitching CostsTrust and CommitmentService RecoveryEmotional ResponsesBusiness-to-Business Relationships

Journals publishing in this area

Articles on Scinovex in this research area

9 articles, most cited first

  1. A study of repurchase intention on satisfaction variables in the automotive sector
    International Journal of Statistics and Applied Mathematics · 2026 · 0 citations
  2. Customer satisfaction and consumer behaviour toward quick commerce platforms in Urban India
    International Journal of Agriculture Extension and Social Development · 2026 · 0 citations
  3. Consumer perception and revisit intention towards Amul Foodland fine-dine outlets in Anand-Vidyanagar city
    International Journal of Agriculture Extension and Social Development · 2026 · 0 citations
  4. A study on consumer satisfaction towards Amul Foodland fine-dine in Anand and Vallabh Vidyanagar
    International Journal of Advanced Biochemistry Research · 2026 · 0 citations
  5. Analysing Customer Service Efficiency in Commercial Banks Using a Multi-Server Queueing Model
    International Journal of Statistics and Applied Mathematics · 2026 · 0 citations
  6. Major customer relationship management practices and their association with customer satisfaction in agribusiness: An empirical study from Baramati, Maharashtra
    International Journal of Agriculture and Food Science · 2026 · 0 citations
  7. Consumer preferences and patterns among college students
    International Journal of Agriculture Extension and Social Development · 2025 · 0 citations
  8. The use of matrices in hotel management
    International Journal of Statistics and Applied Mathematics · 2023 · 0 citations · AI summary
  9. An empirical study of factors influencing television purchases and customer loyalty
    International Journal of Statistics and Applied Mathematics · 2022 · 0 citations