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Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists

Tourism Management · 2009 · Vol. 31(1) · pp. 29–35
Ching‐Fu ChenFu-Shian Chen
Customer Service Quality and LoyaltyDiverse Aspects of Tourism ResearchDigital Marketing and Social MediaVisitor patternPsychologyValue (mathematics)TourismStructural equation modelingQuality (philosophy)Perceived qualitySocial psychologyConsumer satisfactionHeritage tourism
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References
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Whence Consumer Loyalty?
Journal of Marketing · 1999 · 6,907 citations
The Behavioral Consequences of Service Quality
Journal of Marketing · 1996 · 8,645 citations
Effects of Price, Brand, and Store Information on Buyers' Product Evaluations
Journal of Marketing Research · 1991 · 4,689 citations
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