articleTop 10% cited
Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department
Annals of Emergency Medicine · 1996 · Vol. 28(6) · pp. 657–665
David A. Thompson✉Paul R. Yarnold(MacNeal Hospital)Diana R Williams(MacNeal Hospital)Stephen L. Adams(MacNeal Hospital)
Patient Satisfaction in HealthcareEmergency and Acute Care StudiesCustomer Service Quality and LoyaltyEmergency departmentPatient satisfactionMedicineTriageQuality (philosophy)PerceptionMedical emergencyNursingPsychology
MeSH terms
AdolescentAdultAgedAged, 80 and overChildCommunicationEmergency Service, HospitalFemaleHumansMaleMiddle AgedProfessional-Patient RelationsSampling StudiesTime FactorsTime Perception
Citations
550
FWCI
12.26
field-weighted impact
References
31
Percentile
99%
vs. same field & year
Citations per year
Cited by
Determinants of Patient Satisfaction and Willingness to Return With Emergency Care
Annals of Emergency Medicine · 2000 · 354 citations
References
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · 17,163 citations
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