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C

Claes Fornell

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Publications

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Citations

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Impact (2-yr)

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Top Publications

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Journal of Marketing Research198164,985 citationsFirst authorCorresponding

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Journal of Marketing Research198160,221 citationsFirst authorCorresponding

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Journal of Marketing Research198112,649 citationsFirst authorCorresponding

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Journal of Marketing Research19819,617 citationsFirst authorCorresponding

A National Customer Satisfaction Barometer: The Swedish Experience

Journal of Marketing19924,727 citationsFirst authorCorresponding

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Journal of Marketing19944,567 citations

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Journal of Marketing19963,791 citationsFirst authorCorresponding

Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory

Journal of Marketing Research19823,370 citationsFirst authorCorresponding

A National Customer Satisfaction Barometer: The Swedish Experience

Journal of Marketing19922,335 citationsFirst authorCorresponding

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Journal of Marketing19942,250 citations

Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory

Journal of Marketing Research19822,234 citationsFirst authorCorresponding

Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis

Journal of Marketing Research19871,246 citationsFirst authorCorresponding