E-commerce platforms contribution to operational cost reduction

Abstract

E-commerce has become a major force behind corporate change in the current era of globalisation and technology. Businesses may now function more effectively, reach a worldwide audience, and drastically cut operating expenses thanks to the use of technology into commerce. E-commerce reduces needless costs while raising consumer happiness through the use of online platforms, automation, digital marketing, and sophisticated analytics. This study examines how e-commerce might lower operating expenses for businesses, with a particular emphasis on the Indian market and its expansion between 2020 and 2025. It examines how organizations’ cost structures are evolving as a result of government efforts, technology technologies, and shifting customer behaviour. Additionally, the study presents statistical analysis backed by graphs and charts, trends in the e-commerce sector, and useful recommendations for businesses looking to improve their digital operations.