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Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.

Journal of Applied Psychology · 1977 · Vol. 62(4) · pp. 480–486
Richard L. Oliver
Pharmaceutical studies and practicesPsychologyInterpretation (philosophy)Product (mathematics)Social psychologyCognitive psychologyApplied psychologyComputer science
Citations
1,626
FWCI
5.05
field-weighted impact
References
8
Percentile
94%
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Citations per year
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